There are several possible things happening here. There’s a black screen and you think that’s fine. You started New world, picked the server you want to play on and created your character. Lets get into all the info about New World’s black screen, queue, connection error and possible freezing bug solution. Others are caused by massive number of players and server trouble. Bellow you will find information on each of these problems. Who has the patience to do that though? We’ve scoured the net searching for solutions to these bugs. You can wait for the developers to iron these out and log in a day or two past the launch day. We’ve also experienced some of these ourselves. Players have also been having trouble with “ Connection Failed – Refreshed Credentials Already Expired” and “ Launch Error – Product Information not found” errors that can be fixed. Every new MMO game launch has issues and it is no different with Amazon’s New World where players have been experiencing everything from black screens and queues to connection error and freezing bugs.

Computer freeze black screen